Frequently Asked Questions

HOW QUICKLY WILL I GET MY PACKAGE?

Being located in regional NSW, items purchased often take between 3 to 6 business days from our post office. Parcels with an overseas destination, usually take 10 to 20 business days by Airmail.

CAN I RECEIVE BETTER OR MORE PHOTOS OF AN ITEM I’M INTERESTED IN PURCHASING?

Yes, if the photo on our website is limited, please email us and we can send some better photos within 48 hours.

WHAT HOURS IS OUR STORE PHYSICALLY OPEN?

We no longer have a shopfront and sell online only 24/7.

HOW WELL DO WE PACKAGE GOODS PURCHASED FROM US?

We pride ourselves on our packaging; we wrap all items in tissue paper or similar and then double wrap in bubble wrap. They are then packed in a substantial box with plenty of padding between them and the outer surface of the box. Of the hundreds of items we’ve posted, nothing has ever arrived damaged.

DO WE POST OUR ITEMS OVERSEAS?

Yes, we certainly do. Since being online we’ve posted well hundreds of parcels to all corners of the globe, all of which arrived in the same condition as they left us. On some occasions the postage cost may prove cost-prohibitive, as an example, a set of kitchen canisters usually costs about AU$70 to send to the UK.